blueegg hq, Author at Experience Design "UX" Agency Sydney

Posts by blueegg hq

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Remote Research Techniques

March 24th, 2020 Posted by Experience Design, remoteresearch, User Research 0 comments on “Remote Research Techniques”

blueegg Experience Design Director Adam Faulkner recently put together a list of tools, tips and techniques to help you effectively facilitate remoter user research in a changing environment.

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Research in a Pandemic

March 18th, 2020 Posted by User Research 0 comments on “Research in a Pandemic”
This is a bit of a weird time. Countries closing borders, events cancelled, daily press conferences announcing new social distancing measures and hardly any toilet paper at woolies or coles. It can all feel a bit overwhelming so I think the most important thing to remember is have empathy and be kind to each other. Lets not forget that we are all humans and after a pretty chaotic start to 2020, being kind and remembering to smile is a really good start.
We have been reflecting a lot over the past couple of weeks, as I know many of you have been as well, on what we do and how our research will be impacted during this time. The reality is that with many participants working from home it has is actually improved our ability to recruit, engage and facilitate participant research.
Depending on the types of personas or archetypes your business has, it can often be difficult to recruit the right people for your research as well as find a time that fits in with their work schedules and life. Having a large sample size of participants suddenly working from home has presented an opportunity to be able to recruit participants who are more receptive to research. They are also more receptive to taking part in research at times when they would normally be commuting to work. 
It is more contextual. Often, research is conducted in artificial environments. With participants in their own environment, they are more comfortable, provide greater insights and share additional stories and artefacts that they wouldn’t share in unfamiliar surrounds.
To be clear, facilitating research in a pandemic is not about taking advantage but identifying how we can better engage with participants who are undergoing a number of changes to their work and home. It is not about exploiting vulnerabilities but being empathic and identifying ways to reduce anxiety and improve experiences. 
Your research methodology should follow that of a standard research project. What is your aim, hypothesis, method, results and research conclusions? To facilitate your research a research plan is key and will ensure you are asking consistent questions across your users and to ensure validated patterns and insights. The exception to the research plan in a pandemic is the questions up front need to address the current climate, ask how your users are feeling and be kind. This is both the right thing to do as well as helping you to develop a connection and trust discussing shared experiences. 
Communication with your team facilitating the research, stakeholders and the project are vital. We use a range of tools including email and slack to communicate as well as online project management tools to ensure transparency around timelines, dependencies and deliverables. 
Whilst sharpies and post-it notes have long been the symbol of a designer, we have been using collaborative online methods for synthesis of our research. Having a collaborative, remote approach to synthesis using tools such as Dovetail, means design teams are able to work closely to identify patterns. It also means tagging of insights is more tangible, actionable and useful post synthesis when we are compiling our research findings.
It is a weird time but facilitating remote research effectively can be achieved as long as you are empathic, caring and kind. Participants are more receptive, more engaged and comfortable being interviewed in their own environment. Reducing anxiety, and improving experiences all start with research. Let’s take this moment to listen, learn, create engaging experiences and smile. 

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

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UX Australia 2019

August 22nd, 2019 Posted by Conference, UX Australia 0 comments on “UX Australia 2019”

blueegg are proud to again sponsor UX Australia 2019!

 

UX Australia 2019 is coming back next week. The blueegg team is excited to be attending and we are proud to be a sponsor AGAIN this year. 

Now in its 11th year, UX Australia is happening in Sydney. 4 days of workshops and presentations, covering a diverse area in User Experience Design that suits everyone from newbies to experienced.

You can follow the blueegg team through our Twitter account @blueeggtweets and by following the hashtag #blueeggUXA19. We’ll be sharing snippets from our favourite talks and happenings around the conference.

We’re looking forward to seeing you all there!

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Thanks for listening to Plastic Grass Square. Can you help us by answering a few questions? Thanks!

blueegg – User Research

May 20th, 2019 Posted by Enterprise UX, EUXSyd 0 comments on “blueegg – User Research”

blueegg – User Research

We are running user research and would love to have you involved. We are running 30 minute interviews with people who live in Parramatta or who have had experience with the City of Parramatta website. We will be giving you $50 prepaid Mastercards. Complete our survey now to see if you are eligible:

 

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Thanks for listening to Plastic Grass Square. Can you help us by answering a few questions? Thanks!




UX Australia 2018

UX Australia 2018

August 24th, 2018 Posted by Conference, UX Australia 0 comments on “UX Australia 2018”

UX Australia is nearly here for 2018.

4 days of workshops and presentations, covering a huge range of topics and ideas relevant to experienced practitioners, newbies and everyone in between. The blueegg team is excited to be attending and proud to be a sponsor this year.

Now in its 10th year, UX Australia is THE event for Experience Design practitioners in Australia and New Zealand.

You can follow the blueegg team through our Twitter account @blueeggtweets and by following the hashtag #blueeggUXA18. We’ll be sharing snippets from our favourite talks and happenings around the conference.

Can you tell we’re excited?

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Get in touch with blueegg

Plastic Grass Square

Plastic Grass Square – New Episode

June 22nd, 2018 Posted by Plastic Grass Square, Podcast 0 comments on “Plastic Grass Square – New Episode”

Plastic Grass Square – Adam Faulkner

The latest episode of our Plastic Grass Square podcast is now live on iTunes. This month we’re catching up with blueegg Design Director Adam Faulkner to chat about his recent trip to UX London. We’re now on iTunes and Soundcloud, subscribe via your podcast app to receive new episodes every month.

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Plastic Grass Square – a new Experience Design Podcast from blueegg

May 25th, 2018 Posted by Plastic Grass Square, Podcast 0 comments on “Plastic Grass Square – a new Experience Design Podcast from blueegg”

Plastic Grass Square Podcast

Plastic Grass Square Podcast is LIVE! A new podcast from the team here at blueegg, hosted by Aaron Lucas. We’ll be posting new episodes monthly with chats, news and information from the world of Experience Design. Subscribe to our SoundCloud to stay up to date.

Plastic Grass Square, brought to you by the team behind blueegg Experience Design, is a podcast about being human centred in our work practices and daily lives. We are, after all, not the user. Join us as we chat to folks about how they apply human centred approaches to their lives.

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Adam Faulkner talking on Sky Business

January 25th, 2018 Posted by Experience Design, User Research 0 comments on “Adam Faulkner talking on Sky Business”

blueegg Design Director Adam Faulkner recently sat down with Chloe Barnes on Sky Business Summer Money. Adam explains the importance of Experience Design for all aspects of a customer’s interaction with a brand. He also gives his Top 5 tips for getting Customer Experience right.

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Amazing Digital Design Starts With Real-Life Conversations

October 4th, 2017 Posted by Podcast 0 comments on “Amazing Digital Design Starts With Real-Life Conversations”

Adam Faulkner, experience design director at digital branding agency Blueegg, has developed a distinct approach to understanding customer and user experience. Surprisingly, it involves a lot of time offline, IRL.

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UNSW Maker Games

UNSW’s Latest Maker in Residence: Adam Faulkner

September 20th, 2017 Posted by UX Education 0 comments on “UNSW’s Latest Maker in Residence: Adam Faulkner”

Today Adam begins his tenure at UNSW as a Maker in Residence: “Here to help and work with some inspiring students with incredible ideas… Awesome to be able to be part of the innovation that will shape our future… “
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