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Remote Research Techniques

March 24th, 2020 Posted by Experience Design, remoteresearch, User Research 0 comments on “Remote Research Techniques”

blueegg Experience Design Director Adam Faulkner recently put together a list of tools, tips and techniques to help you effectively facilitate remoter user research in a changing environment.

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Research in a Pandemic

March 18th, 2020 Posted by User Research 0 comments on “Research in a Pandemic”
This is a bit of a weird time. Countries closing borders, events cancelled, daily press conferences announcing new social distancing measures and hardly any toilet paper at woolies or coles. It can all feel a bit overwhelming so I think the most important thing to remember is have empathy and be kind to each other. Lets not forget that we are all humans and after a pretty chaotic start to 2020, being kind and remembering to smile is a really good start.
We have been reflecting a lot over the past couple of weeks, as I know many of you have been as well, on what we do and how our research will be impacted during this time. The reality is that with many participants working from home it has is actually improved our ability to recruit, engage and facilitate participant research.
Depending on the types of personas or archetypes your business has, it can often be difficult to recruit the right people for your research as well as find a time that fits in with their work schedules and life. Having a large sample size of participants suddenly working from home has presented an opportunity to be able to recruit participants who are more receptive to research. They are also more receptive to taking part in research at times when they would normally be commuting to work. 
It is more contextual. Often, research is conducted in artificial environments. With participants in their own environment, they are more comfortable, provide greater insights and share additional stories and artefacts that they wouldn’t share in unfamiliar surrounds.
To be clear, facilitating research in a pandemic is not about taking advantage but identifying how we can better engage with participants who are undergoing a number of changes to their work and home. It is not about exploiting vulnerabilities but being empathic and identifying ways to reduce anxiety and improve experiences. 
Your research methodology should follow that of a standard research project. What is your aim, hypothesis, method, results and research conclusions? To facilitate your research a research plan is key and will ensure you are asking consistent questions across your users and to ensure validated patterns and insights. The exception to the research plan in a pandemic is the questions up front need to address the current climate, ask how your users are feeling and be kind. This is both the right thing to do as well as helping you to develop a connection and trust discussing shared experiences. 
Communication with your team facilitating the research, stakeholders and the project are vital. We use a range of tools including email and slack to communicate as well as online project management tools to ensure transparency around timelines, dependencies and deliverables. 
Whilst sharpies and post-it notes have long been the symbol of a designer, we have been using collaborative online methods for synthesis of our research. Having a collaborative, remote approach to synthesis using tools such as Dovetail, means design teams are able to work closely to identify patterns. It also means tagging of insights is more tangible, actionable and useful post synthesis when we are compiling our research findings.
It is a weird time but facilitating remote research effectively can be achieved as long as you are empathic, caring and kind. Participants are more receptive, more engaged and comfortable being interviewed in their own environment. Reducing anxiety, and improving experiences all start with research. Let’s take this moment to listen, learn, create engaging experiences and smile. 

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UX Australia 2019

August 22nd, 2019 Posted by Conference, UX Australia 0 comments on “UX Australia 2019”

blueegg are proud to again sponsor UX Australia 2019!

 

UX Australia 2019 is coming back next week. The blueegg team is excited to be attending and we are proud to be a sponsor AGAIN this year. 

Now in its 11th year, UX Australia is happening in Sydney. 4 days of workshops and presentations, covering a diverse area in User Experience Design that suits everyone from newbies to experienced.

You can follow the blueegg team through our Twitter account @blueeggtweets and by following the hashtag #blueeggUXA19. We’ll be sharing snippets from our favourite talks and happenings around the conference.

We’re looking forward to seeing you all there!

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

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blueegg – User Research

May 20th, 2019 Posted by Enterprise UX, EUXSyd 0 comments on “blueegg – User Research”

blueegg – User Research

We are running user research and would love to have you involved. We are running 30 minute interviews with people who live in Parramatta or who have had experience with the City of Parramatta website. We will be giving you $50 prepaid Mastercards. Complete our survey now to see if you are eligible:

 

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

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EUX Sydney November 2018 – Marla Mitelman

December 7th, 2018 Posted by Enterprise UX, EUXSyd 0 comments on “EUX Sydney November 2018 – Marla Mitelman”

Marla Mitelman – EUX Sydney November 2018

 

blueegg, in conjunction with our friends from Sustain Digital, are the proud hosts of the Enterprise UX Sydney MeetUp. Our final event for 2018 saw Marla Mitelman from BCG Digital Ventures come along and talk to us about her vision for the Future of Design in 2019.

This was our last event for 2018, but we’ve got plenty more coming your way next year, including our first collaboration with IxDA for the Design Operations Essentials day with Dave Malouf in January 2019. Stay tuned for more EUX Sydney events in 2019.

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

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Plastic Grass Square – Richard Sison from PreviousNext

December 6th, 2018 Posted by Plastic Grass Square, Podcast 0 comments on “Plastic Grass Square – Richard Sison from PreviousNext”

Richard Sison – User Experience Lead at PreviousNext

 

“Design IS about communication, and I think words in your designs are so critical to be able to communicate something you want”

In this episode of Plastic Grass Square, Aaron talks to Richard about the importance of good microcopy, how to build good teams that work well together and what Richard is looking forward to in 2019.

Richard is the User Experience Lead at PreviousNext; an agency specialising in user experience design and developing large-scale Drupal websites for clients such as ServiceNSW, Transport for NSW, Amaysim and UTS.

He’s an interaction and user experience designer with a focus on the product and ecommerce space. On the side he also runs a blog which showcases effective examples of Good Microcopy – goodmicrocopy.com

Listen to the new episode on Apple Podcasts

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

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Plastic Grass Square – Ben Pecotich from Dynamic 4

October 15th, 2018 Posted by Plastic Grass Square, Podcast 0 comments on “Plastic Grass Square – Ben Pecotich from Dynamic 4”

Ben Pecotich – Plastic Grass Square Podcast guest

Plastic Grass Square art

 

Ben Pecotich from Dynamic 4 is our Plastic Green Square guest for October. Aaron had a wide ranging chat with Ben covering the foundations of Dynamic 4, what Social Enterprise is all about and how new designers can make themselves stand out in a noisy marketplace.

Plastic Grass Square – S1E7 Ben Pecotich Design And Innovation Director

“More experienced Design Leaders who are recruiting teams don’t hire UX Designers without some kind of slash, like Design Research or Prototyper or Visual Design”

Ben strongly believes that engaging and empowering people is a powerful and sustainable approach to achieving positive change. He’s an active supporter of social enterprise and ways of applying collaborative consumption, collective impact, and other sharing economy principles and practices.

Founder and managing director of Dynamic4 (a 16 year old purpose-driven design & innovation company, and certified B Corp). Co-founder of two social enterprises: Jetpack for Changemakers, and Better Goals.

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Thanks for listening to Plastic Grass Square. Can you help us by answering a few questions? Thanks!

Get in touch with blueegg

EUX Sydney Meetup Sep 2018

Enterprise UX Sydney Meetup – September 2018

September 27th, 2018 Posted by Enterprise UX, EUXSyd, Meetup 0 comments on “Enterprise UX Sydney Meetup – September 2018”

EUX Sydney Meetup September 2018

blueegg is proud to co-host the EUX Sydney meetup with our friends from Sustain Digital and support from Tank Stream Labs. The September edition of our Meetup saw presentations from Katie Osborne and Richard Sison. The videos are now UP on YouTube for your viewing.

Katie is the Product Design Manager for MYOB and spoke to us about “How to develop a strategy vision platform experience.”

Richard is the User Experience Lead at Previous Next and shared his recent talk given down at UX Australia on “The role of Microcopy in UX.”

 

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Thanks for listening to Plastic Grass Square. Can you help us by answering a few questions? Thanks!

Get in touch with blueegg

Plastic Grass Square art

Plastic Grass Square – New Episodes!

September 12th, 2018 Posted by Plastic Grass Square, Podcast, UX Australia 0 comments on “Plastic Grass Square – New Episodes!”

Plastic Grass Square Podcast New Episodes

Plastic Grass Square is BACK with new episodes and a recap of UX Australia 2018.

Inclusivity & Diversity Consultant Sarah McCarthy details how using human centered design processes have shaped her approach to creating services for her clients.

We chat to Donna Spencer from Maadmob about the collection of data, how that could be used or misused to teach machine learning and AI tools.

Sonya Corcoran from Lookahead Search drops by to talk all things learning design and student experience.

blueegg’s own Adam Faulkner takes us through his trip to UX London earlier in the year.

And then finishing up this run of episodes we have the blueegg team’s recap of UX Australia 2018.

If you enjoy the show be sure to rate and review us on iTunes or wherever you find us. If you’d like to be a guest or you just want to chat, shoot us an email to [email protected] 

Happy listening!

Plastic Grass Square, brought to you by the team behind blueegg Experience Design, is a podcast about being human centred in our work practices and daily lives. We are, after all, not the user. Join us as we chat to folks about how they apply human centred approaches to their lives.

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Get in touch with blueegg

UX Australia 2018

UX Australia 2018

August 24th, 2018 Posted by Conference, UX Australia 0 comments on “UX Australia 2018”

UX Australia is nearly here for 2018.

4 days of workshops and presentations, covering a huge range of topics and ideas relevant to experienced practitioners, newbies and everyone in between. The blueegg team is excited to be attending and proud to be a sponsor this year.

Now in its 10th year, UX Australia is THE event for Experience Design practitioners in Australia and New Zealand.

You can follow the blueegg team through our Twitter account @blueeggtweets and by following the hashtag #blueeggUXA18. We’ll be sharing snippets from our favourite talks and happenings around the conference.

Can you tell we’re excited?

Listen to our podcast – Plastic Grass Square – on Apple Podcasts

Listen to Plastic Grass Square on Apple Podcasts

Get in touch with blueegg